Issue link: https://epubs.iltanet.org/i/30285
the-glass activity like copying and scanning. To increase measurement and recovery without reducing productivity, the print tracking capabilities of cost recovery systems can capture client/matter information and document attributes automatically at the desktop, with minimal user input or inconvenience. Client-server software provides document tracking and cost recovery for every printer — whether networked via a print server, or on locally attached devices. And, through features like quick-fill pop-ups, auto advance, most-recently-used-billing-code access, and even suspension of billing code entry for batch processing, there is little disruption to user workflows. The impact of print tracking across all devices is significant. Summary, detailed and total activity reports by both network user and device provide the accurate information needed to make informed financial management decisions about costs incurred through printing. Perception: Clients are objecting to invoices for document reproduction expenses and/or the rates we charge per copy/print/scan. As a result, they are quick to try to negotiate those costs out of their bill. Accurate accounting for all document reproduction expenses can provide line item billing that is hard to negotiate away. A flat rate of $.15 per print or copy is susceptible to negotiation. However, a more detailed invoice that shows the actual costs of each black-and-white and color print or copy, along with the total cost for each of those jobs, is a fair accounting practice that is unlikely to be challenged. As mentioned earlier, the value of a cost recovery system that tracks all document reproduction costs 24 Financial Management ILTA White Paper goes far beyond client chargeback. The financial gains alone that can be obtained simply through more active financial management of these activities will quickly pay for the system. Cost recovery systems are an important part of any modern law firm’s infrastructure. The ability to control, track and report on prints, copies, scans and faxes can be a vital component for accurate and fair client billing, sound financial management and enhanced law firm productivity. Whether used for client chargeback or to provide accurate accounting for internal management of costs (or a combination of the two), cost recovery helps form the foundation for successful financial management practices. ILTA Read our White Papers on your mobile device iltanet.org/pubs