Issue link: https://epubs.iltanet.org/i/30285
Critical Steps to Executing a BPM Solution by Steven J. Campbell of Dykema 1. Understand the Business Problem or Opportunity A change initiative should respond to a specifically identified business problem that should be solved or an opportunity that is widely understood and accepted as something that should be pursued. Most law firms create well-conceived strategic plans, typically covering all operational areas identified in the balanced scorecard including financial, client, internal, learning and growth. The historical problem has been the perception that some things are not quantifiable. Business intelligence can quantify the non- quantifiable and link it to financial results; it can do for business what the time clock did for navigation. Before the invention of the clock, all sea captains knew that longitude was critical to safe navigation, yet they could not measure it because they had no accurate way to measure time. Are there elements in your strategy that have not been measured, yet you know are critical to your success? 2. Keep Business Representatives Involved Some firms may have the tendency to delegate business intelligence to the finance and accounting department. This is appropriate to a point, but the introduction of some of the change opportunities in business intelligence (i.e., profitability) should be undertaken with the active participation of the managing partners and department heads, particularly in planning the design and communication processes. 48 Financial Management ILTA White Paper