Issue link: https://epubs.iltanet.org/i/30285
STEVEN J. CAMPBELL DYKEMA Setting Performance Measurements for Successful BI R 42 unning a law firm today is tougher than it has ever been. Managing partners struggling to simply maintain bottom- line performance are exerting pressure on administrators to provide more than just routine financial statements. These administrators need information systems that dig beneath financial results to reveal all the underlying factors that contribute to firm performance. Businesses seeking breakthrough performance are relying increasingly on Financial Management ILTA White Paper such operational perspectives as client satisfaction, internal processes and learning and growth to drive future performance. At the same time that firm leaders demand more information, administrators must help filter out the noise created by too much data, which often obscures a big-picture view. Finance departments are becoming more creative in delivering information that moves beyond historical scorekeeping to multi-perspective analytics that demonstrate a link