Issue link: https://epubs.iltanet.org/i/30285
ALAN RICH CHROME RIVER TECHNOLOGIES, INC. Online Expense Management: The Reinvention of a Critical Business Process I 26 n today’s economic climate, law firms are looking for opportunities to improve operational efficiencies and minimize costs. One area that can play a significant role in this cost-savings effort is the expense reporting and reimbursement process. However, though automating this fundamental business process leads to provable savings, there are still a Financial Management ILTA White Paper number of law firms and organizations abstaining from adopting new processes. One reason is skepticism that automation will offer a return on investment, but today there are solid surveys and studies that show businesses of all sizes are in fact realizing savings. According to a recent travel and expense benchmarking survey by the automation research