Issue link: https://epubs.iltanet.org/i/58400
article title some costs, our primary goals were to move our services into a better management model and provide better redundancy. Choosing an Analog Provider We chose an analog provider that supported the 11 metropolitan areas where we needed service. This provider gave us a very simple migration plan, a flexible contract and a great portal for managing our analog lines. For this service, we chose Mettel. Analog Migration Process Moving our analog services was made fairly easy by: • Getting our customer service records (CSR) from the current carriers; • Conducting a physical line audit at each site; and • Scheduling the port dates. Our consultants helped gather this information. While porting numbers generally does not include much risk, you must make sure that any additional services (i.e., remote call forwarding, hunt group, etc.) are preserved through the port. Once our porting was completed, we quickly tested our publicly advertised numbers (mostly main office numbers and fax lines). After our first billing cycle, we were able to view all our analog lines through one portal and begin our ILTA White Paper 35