Issue link: https://epubs.iltanet.org/i/58400
www.iltanet.org The Rise of the Technophile - Why IT Teams Will Have To Learn To Love Personalization by Janet Day of Berwin Leighton Paisner Janet Day, IT Director at Berwin Leighton Paisner (London), has worked in legal IT virtually all of her working life (even her MBA specialty was "Competitive Advantage in the Legal Profession"). After working in administration at Allen & Overy, Janet set up a specialist consultancy practice looking at technology services for legal firms. She joined Berwin Leighton Paisner about 14 years ago, initially as a consultant before becoming their IT director. In 2005, Janet won the BCS award for IT Director of the Year. Janet also serves as ILTA's European Regional Vice President. She can be reached at janet.day@blplaw.com. As employees become much more particular about the technology they use, BLP's Janet Day argues that IT teams will have to learn to love personalization. Since law firms started providing IT systems and services to their employees, those firms have dictated which devices would be used. Over the decades of in-house IT systems and services, the nature of those devices has changed very little. A large proportion of the static working population have used desktop machines for years — yes, they are smaller, much more powerful and have a much wider range of services, but they remain fundamentally the same. The user gets a screen — flat and much larger — a processing unit — 26 ILTA White Paper