DONNA PAYNE PAYNEGROUP
Windows 7 Tips for Support Staff
Warning: Don’t Share These with Your End Users! I
f you go into any bookstore, in person or online, you’ll see countless books on Windows 7 written for networking professionals and even more for end users. There isn’t much in between, however, and that leaves many of us in the ILTA audience
left out in the cold. This article is geared for those support professionals who have to know a lot more
46 Microsoft ILTA White Paper
than the people they train and support, but who do not have the benefit of taking a networking essentials course or who don’t need to know how to convert a FAT32 disk to NTFS. The tips are practical, hands-on and fun –– at least they’re a place to start in exploring the deep, dark world of helpdesk troubleshooting and Microsoft Windows 7.
