SUMIT VIRMANI MICROSOFT CORPORATION
xRM: Microsoft Dynamics CRM Framework
For Faster Adoption of Law Firm Applications L
aw firms survive and thrive by acquiring new clients, retaining existing ones and by delivering stellar service to all. As a firm grows to accommodate its clients, its investment in IT systems grows as well. Today, many firms find themselves with a multitude of point solutions that can lead to discrete silos of data being managed
28 Microsoft ILTA White Paper
by practice groups in varying locations. This can result in a divide within the firm among those who have information access and those who do not, along with costly delays for lawyers needing to share or find client and case matter data. To help address these issues, many firms turn to a relationship management system. First introduced
