Issue link: https://epubs.iltanet.org/i/74024
article title Rush, Enterprise Multimedia Services Manager at Sidley Austin LLP, shared her thoughts about the importance of working closely with your vendors. With regard to the selection process, she said: "The single most important factor in vendor selection is how well the vendor can work within the delivery model that we have established. Our methodology is key to Sidley's success in technology projects. We check the vendor's references with regard to how projects have been done within that model. So make sure you're asking the right questions when selecting a vendor. Figure out what is going to make your project successful, and ask about those specific things." But your relationship with your software vendor should not end after the sales contract is signed. There are several key areas where your ongoing relationship and communication with your vendors will lead to a successful project and successful adoption of the technology by your users. It Can't Be Fixed If We Don't Know It's Broken Giving feedback to your vendors is vital for the development of great software and its continued success. First and foremost, report those bugs! No software is perfect, and it is impossible for vendors to test every possible scenario and every possible combination of ILTA White Paper 43 Vendor