Issue link: https://epubs.iltanet.org/i/74024
www.iltanet.org Trained project managers talk the same basic language, but the dialect might be slightly different. Dona: Similar to what Skip said, strategic, complex projects with a broad, firmwide impact will have more project management rigor than simpler projects. Our strategic projects are assigned a project manager from the PMO. And Matt mentioned a project management program; we are planning to provide fundamental project management training in-house to enhance the skill sets of individuals who are interested or appointed to run projects within their business units. _______________________________________________________________ Who should determine the method used when managing a project (IT, the primary stakeholders, etc.)? Dona: Our PMO uses a checklist to categorize new projects as either complex or simple. Some of the criteria include the number of users impacted, the number of departments required to be involved in the project, whether a new system or business process is being introduced and cost. Each project is categorized in this manner by the PMO. Mike: I would vote for the primary stakeholders, because the one difference between project management for matters and for something implemented by IT is that there's an upfront stage in engaging customers. You have to complete a quoting or bidding process and win the work — a lot of work in itself, and not IT's strongest suit. Business development 10 ILTA White Paper or the finance department would be best suited for that. So again, the primary stakeholders would probably be best for defining the approach, and then they would need to pull from IT, finance, etc. for project planning. Matt: The project manager is probably in the hub of this decision; he's the one who is going to have to run the project, who is accountable. But on the flip side, it would be arrogant for the PM to come in and do this in isolation. I think he should take into account the wishes of the stakeholders and anyone involved. One of the key elements of any successful outcome is how it's perceived by the customer, and if the project manager runs roughshod over everybody involved in the project, he's not going to win that measure. Again, it's all about having a good mix. Skip: The project manager should select the method or approach. Stakeholders and sponsors should certainly have an influence on the approach, but it really comes down to the project manager's knowledge of the deliverables, expectations, requirements and general holistic view of the project. _______________________________________________________________ What are the most important factors that vendors and consultants should keep in mind when taking on the project management role in a law firm or legal department?