Issue link: https://epubs.iltanet.org/i/37773
ROB SACCONE HUBBARD ONE SharePoint As a Pathway to Improved Client Service B 24 y now it’s clear that law firm use of Microsoft SharePoint has reached a tipping point. Of all the technologies law firms leverage, SharePoint has become one of the most widely adopted due, in part, to its versatility that allows firms to create new and innovative ways to serve and understand their clients. The challenging economic climate of the last few years has stimulated significant change within law firms. The competitive necessity to increase revenue Portal Platforms ILTA White Paper and maintain profitability while operating within tighter budgets has caused firms to rethink their technology infrastructure, carefully weighing new and existing technology investments against their firms’ most pressing business mandates. These include the need to improve the effectiveness of their marketing and business development efforts, to retain and grow revenues within their current client base, and to optimize their practices in order to better compete in the new world of legal services.