Issue link: https://epubs.iltanet.org/i/21725
ABOUT THE AUTHORS STEVE HELD is the Legal Industry Practice Manager at Clarity Consulting, partnering with law firms to deliver case management and business process automation solutions on the latest Microsoft and K2 technologies. Steve has more than 15 years of experience delivering custom software solutions. He has worked within the legal vertical for over 10 years, most recently as the Development Manager at Sonnenschein Nath & Rosenthal LLP. He can be reached at sheld@claritycon.com. MARK ORLANDO is the Communications and Curriculum Development Specialist at Fish & Richardson P.C. He has extensive experience with streamlining employee communications with the use of SharePoint platforms and various other multi-media tools. Mark can be reached at mlo@fr.com. BEAU MERSEREAU is Director of Applications, Development and Support and Fish & Richardson P.C. where he leads the application and development team in all aspects of intranet, extranet, database and applications development. He also directs the desktop support and training teams at FR. He was the former IT Director at Sutin, Thayer & Browne before leaving to start his own consulting company, Plexix LLC, and he is a former project leader at ProLaw Software. Beau can be reached at bm@fr.com. DEBORAH S. PANELLA is the Director of Library and Knowledge Services at Cravath, Swaine & Moore LLP in New York. She is currently working with IT and many administrative departments to collect, organize and normalize more detailed and timely information about matters and transactions so that it can be surfaced through the firm’s enterprise search engine. She can be reached at dspanella@cravath.com. JACK NEWTON is co-founder and President of Clio, a leading provider of cloud-based practice management software. Jack holds an M.Sc. in Computer Science from the University of Alberta, and has more than 10 years’ experience building start-ups and Web applications. Jack holds three software-related patents in the United States and EU. He has also spoken at numerous CLE seminars about how practice management systems can be used to help a lawyer practice ethically and competently. Jack can be reached at jack@goclio.com. AYELETTE ROBINSON, ESQ. is Knowledge Management Counsel, Manager of KM Technology at Littler Mendelson, P.C. She is responsible for the development and implementation of the firm’s technology-based knowledge management resources, including the firm’s portal and enterprise search. Ayelette works closely with cross-functional teams, designing efficient knowledge management solutions and overseeing the analysis and maintenance of firmwide practice resources. She can be reached at ayrobinson@littler.com. LINDA VEGA is the Supervisor of Desktop Support and Training at Fish & Richardson P.C. where she is responsible for all the IT department’s academic program’s implementation, organization, curriculum development, evaluation and delivery standards. Additionally, she manages the helpdesk. Linda can be reached at vega@fr.com. 50 ILTA’s Greatest Hits ILTA White Paper