Issue link: https://epubs.iltanet.org/i/21725
In This Issue 6 ETHICAL RISKS AND PITFALLS OF SOCIAL MEDIA by Meredith Williams of Baker Donelson Statements posted on social networking sites may inadvertently create an attorney-client relationship, and they may also violate the rules prohibiting law firm advertising. The wrong communication may be construed as exposing firm or client secrets, invasion of privacy and defamation, and trademark violations; and it can even lead to wrongful termination claims. Therefore, a law firm must provide reasonable guidelines for online behavior by its employees. 14 SUCCESSFUL BUSINESSES ARE BUILT ON GOOD DECISIONS by Ayelette Robinson of Littler Mendelson P.C. Good decisions and good decision-making processes lie at the heart of every successful business. Our author provides synopses of two books focused on this subject. These publications tackle the often gnarly processes of making good decisions and influencing others to make good decisions. 22 EARLY ADOPTER TALES: PILOTING OFFICE 2010 by Beau Mersereau, Linda Vega and Mark Orlando of Fish & Richardson P.C. 28 THE OTHER SIDE OF KM: SUPPORTING THE BUSINESS OF LAW by Deborah Panella of Cravath, Swaine & Moore LLP KM has grown and evolved to support both the practice and the business of law. This natural, inevitable development brings opportunities for KM professionals to build and support bridges between people and the silos of information they manage. www.iltanet.org ILTA’s Greatest Hits 5 34 PROCESS IMPROVEMENT THROUGH EVOLVED CASE MANAGEMENT by Steve Held of Clarity Consulting Case management solutions continue to evolve beyond acting solely as a central store for information; they are assisting firms in addressing their core business challenges. 38 THE ETHICS AND SECURITY OF CLOUD COMPUTING by Jack Newton of Clio The shift from desktop- and server-based software to software as a service (SaaS) or “cloud computing” is one of the most significant transitions in computing to occur in the last 20 years. While the benefits offered by cloud computing are numerous, several outstanding questions remain regarding the relative security of cloud-based systems as compared to traditional, on-premises solutions. 44 RETHINKING THE ROLE OF TECHNOLOGY IN LEGAL PROJECT MANAGEMENT by Pamela Woldow of Edge International Legal technologists can reposition themselves as essential contributors to the legal project management implementation process, valued for more than just possessing technical expertise that no one else in the firm has. This repositioning process will help legal technologists redefine what it means to be “indispensable” at their firms.