Issue link: https://epubs.iltanet.org/i/16612
• Mobility: Faxes can be accessed by PC, laptop, smart phone or other mobile device anywhere there’s an Internet connection. • Security: Faxes stay private with secure data transfer, meeting domestic and international regulations. • Scalability: Add fax numbers around the world, instantly. And use of the cloud means no busy signals, regardless of your traffic levels. In addition, because digital faxing is by definition paperless, an outsourced solution carries the incidental benefit of helping law firms address CSR objectives through the use of green technology. E-MAIL E-mail management was cited by 55 percent of firms in ILTA’s 2009 Technology Survey as their single biggest technology issue. Hosted e-mail solutions typically enable: • 99.99 percent uptime • Easy online administration • Unlimited scalability • Access via mobile devices • No requirement to buy or maintain additional software or hardware • Enterprise-grade service that is much less expensive than an in-house service 28 Infrastructure Technologies ILTA White Paper Security, archiving and encryption are three areas of particular legal sensitivity addressed by outsourcing. Hosted solutions help protect your firm, improve productivity and save money. Security — A number of hosted e-mail providers offer excellent security services, providing the latest protection against e-mail viruses, spam, phishing, e-mail flooding, directory harvest attacks, denial-of- service attacks and outages. Web-based tools can provide users with the ability to manage quarantined e-mail messages and receive notification of new threats, while administrators are granted complete and secure control over all of the services. Archiving — If your firm was subpoenaed to produce all e-mail sent over the last year, would it be able to do so? Could it afford the time and cost of searching for these records? A hosted e-mail solution removes this worry and lets you direct resources where they’re needed. Additional advantages might include: • Archive-compliance with major legislation like SOX, HIPAA, FINRA, and SEC • Flexible setup that allows and enforces custom archiving rules specific to your firm • The ability to administer and amend your firm’s custom rules as business dictates via a secure, Web-based interface • Full compliance with your firm’s established archiving rules