Issue link: https://epubs.iltanet.org/i/16612
DEAN LEUNG HOLLAND & KNIGHT Selling Infrastructure Upgrades: Efficiency, Productivity and Revenue Generation at Davis LLP in server rooms and wiring closets. Because users don’t usually recognize their function until services go offline, it is often difficult to justify to the typically non- technical firm leadership the benefits of investments in routers, SANs, WAN accelerators, virtualization, cloud services and other similar technologies. Key to the adoption of this infrastructure at T 32 Davis LLP has been to continually tie it in with the firm business drivers and outline how these technologies help support efficiency, productivity and revenue generation. Infrastructure technologies support efficiency when they provide equal system performance whether the user is in or out of the office. They support productivity by providing users the appropriate tools, which run on top of the infrastructure. Finally, they support revenue generation though the practical Infrastructure Technologies ILTA White Paper hough infrastructure technologies are the foundational components required to provide robust IT services to users and organizations, these technologies are hidden away and typically operate use of the tools and the ability to provide clients and colleagues with the expected business continuity. At Davis LLP, the goal for IT is to provide tools to users so they are able to practice law without geographic boundaries. The need to provide IT services to eight offices from Tokyo to Montreal has required the implementation of leading infrastructure technologies so that users have access to the voice and data resources they need in any office and while on the road. The IT department must develop and implement technologies that support the firm’s business plan. We must focus on user/firm business needs and make sure the technology required to support those needs is invisible to the end user. This has been key to user buy-in and support for the infrastructure technology budgets. The most relevant factors to achieving our goals have been strategic ones. We have developed a multi-year technology plan that aligns with user and business needs, but which also evolves as the business plans evolve. It is also critical to ensure each