ILTA White Papers

The Business of Law

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ILTA White Paper The Business of Law 34 Bibliography Ambrogi, Robert. "For The Record," Fortune, May 15, 2006. www.timeinc.net/fortune/services/sections/fortune/pdf/051506_GoToLawFirms.pdf Burnsed, Brian and Emily Thornton, "Six Sigma Makes a Comeback," Business Week, September 10, 2009. Chakravorty, Tya S. "Where Process-Improvement Projects Go Wrong," The Wall Street Journal, January 25, 2010. Collins, Betsy P., John H. Goselin II, Caroline B. Keller, Joe Mann and Andrea Tecce. "Six Sigma, the Discovery Process and the Corporate Legal Department," ABA Section of Litigation Annual Conference, April 19-May 2, 2009. Coulter, Silvia L. "Leading with a Forward Focus," Law Practice Magazine, April/May 2009. Creative Growth Company interview with Paul Mattingly, Seyfarth Shaw. http://blog.professionalatlanta.com/2009/08/17/six-sigma-and-the-selfdestructive-habits-of-professional-services-firms.aspx Fleming, John H., Curt Coffman, and James K. Harter, "Manage Your Human Sigma," Harvard Business Review, July-August 2005. Friddle, Jamie. "Due Process," iSixSigma Magazine, July/August 2008. George, Michael. Lean Six Sigma for Service (New York: McGraw-Hill, 2003). Harper, Jessica. "So Happy Together." iSixSigma Magazine, September/October 2009. Jacob, Rahul. "TQM More than a dying fad," Fortune, October 19, 1993. Levett, James. "Better Together," Executive Healthcare Management, July 2009. http://www.executivehm.com/article/Better-Together/ MacDonagh, Catherine Alman and Laura Colcord, "Process Improvement for Law Firms," Legal Sales and Service Organization, 2008. http://www.legalsales.org/pdf/processimprovementforlawfirms.pdf MacEwen, Bruce. "A Conversation with Ray Bayley of NovusLaw," www.AdamSmithEsq.com, December 10, 2009. Marx, Michael. "Lean: Benefits and Challenges," iSixSigma Magazine, September/October 2009. Marx, Michael. "Size Matters," iSixSigma Magazine, November/December 2007. Marx, Michael. "The Lean Six Sigma Toolset," iSixSigma Magazine, November/December 2009. McCarty, Tom and Matt Barney. The New Six Sigma. (Upper Saddle River: Prentice Hall PTR: 2003). Miller, Amy. "Seven Sigma," Corporate Counsel, December 1, 2009. Reynard, Sue. "Getting Down to Gearing Up," iSixSigma Magazine, September/October 2009. Sabat, Richard J., Morgan Lewis. "Case Study: Six Sigma Legal Services for Mortgage Loans, www.mortgagebankers.org/files/conferences/2007/2007 techconference/5ApplicationofLeanSixSigma-RichardSabat.pdf Schmidt, Elaine. "Law and Order," iSixSigma Magazine, November/December 2009. Snee, Ronald D. & Roger W. Hoerl, Six Sigma Beyond the Factory Floor (Upper Saddle River: Pearson Prentice Hall, 2005). "Using Six Sigma to Reduce Law Department Costs," The Metropolitan Corporate Counsel, March 2005. Weiss, Genna. SixSigmaIQ interview with Lisa Damon and Carla Goldstein, Seyfarth Shaw. http://www.sixsigmaiq.com/podcenter. cfm?externalid=304

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