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Firms do not realize how underutilized some of their key people
and intellectual capital are under this model. Law firms that want to
innovate need to tear apart this structure. Truly innovative firms will stop
situating KM as a cost center and move it to the central core of the client
experience.
About the Author
Kathleen Hogan practices as Senior Counsel and Director of Knowledge
Management in the Legal, Corporate & Compliance Group at BMO Financial,
one of the big six Canadian banks and one of the top 10 largest banks in
North America. Kathleen's practice focuses on professional development,
drafting legal and plain language, secondment programs, reporting, and library
resources. Her interests include social media strategy and a range of women's'
issues. She can be contacted on LinkedIn and on Twitter @jkhogan.
I am puzzled by law firms using knowledge
management teams and other non-billing
professionals to support only their own
lawyers.
KM As the Client
Relationship
Team of the Future
