ILTA WHITE PAPER: JULY 2015 WWW.ILTANET.ORG
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About the Author
Connie Crosby, Principal of Crosby Group Consulting, is a knowledge management
consultant who specializes in information management, library management, social
media and records management. Connie co-authored the 2014 IGI Global book
"Knowledge Management Practice in Organizations: The View from the Inside" and is a
core contributor to the popular law blog Slaw.ca. Connie currently serves as President
of the Canadian Association of Law Libraries. Contact her at connie@crosbygroup.ca.
Successfully Introduce
New Practices and
Technology
Change is difficult. David Maister, professional
service firm strategist, explains it well in Strategy
and the Fat Smoker:
"The problem is that many change efforts are based on the assumption
that all you have to do is explain to people that their lives could be better,
convince them that the goals are worth going for, and show them how to
do it. But this assumption is patently false. If it were true, there would be no
drug addicts, alcoholics or bad marriages in the world."
