ILTA WHITE PAPER: JULY 2015 WWW.ILTANET.ORG
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About the Author
Sally Gonzalez is an independent consultant who is recognized as a leading
expert in knowledge management, strategic technology planning and process
improvement for the legal services industry. During her 30-year career, Sally
has held top KM and IT leadership roles in several global law firms and has
provided consulting to companies around the globe. Sally is based in Phoenix,
Arizona and can be contacted at sally.r.gonzalez@outlook.com.
Architecting KM:
Blueprints for Novices
to Experts
Setting knowledge management (KM) goals and
objectives is a critical task for every KM leader.
No matter what stage of KM your firm is at, the most important
question is, "What should we do now, and how will it deliver value to the
firm?" Staying focused and delivering value will ensure KM is an essential
part of your firm's success.
KM is a voyage, not a destination. There is no one right path, and you
must find your own way. As you think about your KM goals, balance your
firm's current business priorities with its KM capabilities. By matching
the two, you can set realistic objectives. Over time, as your firm's KM
capabilities strengthen, you can target more demanding, complex goals.
