Issue link: https://epubs.iltanet.org/i/5394
ILTA White Paper Firm University 16 HR also has technology requirements in users' reviews. HR prints out a list of the classes users have taken right before their review to see if they've met the technology requirements. marketIng • Reminder e-mail messages when we have classes booked on our LMS • Quarterly newsletters • One page "Focus" newsletters that market a particular product • E-mail messages advertising or marketing special classes LearnIng opportUnItIes • We offer classroom training • Distance learning for remote offices • Onsite training at remote offices • E-learning traCkIng Participation is tracked through our LMS. motIvatIng Learners to partICIpate anD InCentIves We use "Frequent Learner" punch cards. The cards are like those you might get at a coffee shop. Ours are in two categories: a 5-punch and a 10-punch card, which equates to classes. If you attended five classes, you get a gift card with a $5 value. If you attend 10 classes, you receive a card with a $15 value. Incentives include lottery scratch-offs, gift cards to local movie theaters, gas stations, restaurants and stores. ImpaCt on sUCCess This week alone, we've seen nearly 30 people attend various classes. Firm dynamics have changed, and we no longer have floater secretaries for coverage. When a secretary is out, she has to depend on another secretary from her own section, resulting in an increase in calls to the helpdesk that indicate they are having trouble working on each other's documents. Attorneys are also doing more of their own work, and they are calling as well. So we've been offering a series this week to address that issue — how to achieve better document production. WorDs oF WIsDom It definitely makes a difference having HR's buy-in and participation. We always have high attendance at our lunches, and HR staff are there to lend a helping hand. We meet to review the theme and their roles so they can rehearse in advance. Their suggestions, comments and involvement aid in making it a better program. You don't have to spend a lot of money to come up with some interesting ways to learn. Make it fun! • Assessment testing made into a game of musical chairs (or musical documents). A document is passed from user to user to show how bad a document can be with so many "hands in the pot." Plus, as the document is passed on, if a task is not completed, it falls to the next user