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Firm University

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www.iltanet.org Firm University 17 Lessons Learned from firm universities to finish that work as well as the next steps they were required to do. Afterwards, we have users requesting classes for any of the tasks they didn't know how to do. • Game show Lunch-n-Learns based on "Jeopardy," "Who Wants to be a Millionaire," "Password" and "Pyramid." In our Pyramid game show we had our HR managers dress up as the celebrities, and we gave it a theme called "Fun in the Sun." • Topic-specific Technical Bytes Lunch-n-Learns in a training room over brown bags or firm-supplied lunches with guest speakers including network experts and attorneys. ILta gettIng resULts You don't have to be a big firm to use the firm university concept. One small firm has good success with just a simple monthly calendar. The classes are planned based on helpdesk calls and trends the trainer notices the previous month. Classes are very short, no more than 30 minutes, and cover only two or three specific tasks. The trainer also selects "off" times; she starts afternoon classes at 1:15 p.m. That gives learners a chance to get back from lunch and catch up on any voicemail or e-mail messages; but it is not so much time that attendees get involved in a work project. A firm university could be the solution any firm needs to achieve its strategic training goals. Whether the goal is providing employees with the skills and knowledge they need to help the firm succeed, or creating a training program that ensures everyone is on the same page, firm universities continue to make a difference. ILta

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