Issue link: https://epubs.iltanet.org/i/5394
www.iltanet.org Firm University 15 Lessons Learned from firm universities April and had a post score of 90 percent in August for our skill assessment. We conduct a skills assessment every two to three years. WorDs oF WIsDom Without the 100 percent buy-in and support from firm management, it would be very difficult to keep momentum. This has been the key to our success. We give certificates to all the secretaries who achieve the required credits, and this year we had a recognition lunch where we invited all of the secretaries for a pizza party. We called up those who scored a 100 percent on their skill assessments, and they each received a $50 gift card with their certificate. Our HR director, secretary manager and director of administration were all in attendance. ILta Name . . . . . . . . . . . . . . . . . . Janet Waldon Firm . . . . . . . . . . . . . . . . . . . . . . . Cox Smith City . . . . . . . . . . . . . . . . . . . . . San Antonio Number of Offices . . . . . . . . . . . . . . . . . . 4 Number of Learners . . . . . . . . . . . . . . . 238 FIrm UnIversIty goaLs • Retention • Keep them coming back • Make it fun • Interact with other employees outside of your section aLIgnment WIth FIrm goaLs Our firm markets ongoing training, or an in-house training facility, so continuous training matches up with their goals. HR also tells prospective employees about our training program and the fun we have. management bUy-In HR is a strong believer in the benefit of ongoing training and encourages, or sometimes requires, users to attend. If we are playing a game or hosting a "Lunch-n- Learn," HR is always involved. Usually at the beginning of every year, we have an annual Training Kick-Off Lunch-n-Learn with games to announce what our plans, goals and our theme for the year are. This is something we plan in advance with HR.