The quarterly publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/4983
www.iltanet.org 38 Peer to Peer shares, and the firm would be paying for support associated with that content (e.g., "How do I format the movie of my anniversary party so it syncs on the iPhone?"). A summary of our process associated with this policy is: an iRu user is off our books. therefore, they do everything • associated with the iPhone and at&t activation from their personal computer (same steps as the second sub-bullet below). a cRu user can activate and support the iPhone in the • following ways: have is do it. • A computer with iTunes installed is deployed to the Service Desk and to each office in the firm for use by local IS staff. Initial AT&T and Apple activation is done through iTunes on one of those computers, a profile with a certificate is applied to the iPhone for connecting to Sonnenschein systems and Wi-Fi, and then the device is given to the user for them to connect to their personal computer for personal content syncing. A targeted IS update e-mail message is sent to iPhone users only when an iPhone software update is necessary and has been validated on IS owned iPhones. You will want to track who uses an iPhone because you will have BlackBerry users tell you they don't care for the iPhone e-mail updates. If possible, only send these to iPhone users. Users can bring the iPhone into the office to have IS staff perform the update. user executes the initial at&t and apple activation on • their own from their personal computer. They get instructions and a certificate from IS to perform the configuration to the iPhone on their own (typically this is either a remote or technically savvy user). They also take responsibility for updating the iPhone on their own when IS announces an update. While we are on the subject of updates, understand that Apple's culture leans toward consumer computing and not corporate. Their culture is not to provide technology roadmap information, not to provide release dates for updates of known issues and not to provide additional detail on specific bugs or even fixes when an update is released. That's just part of deciding to deploy the iPhone. Understand it up front as part of your decision to use and support the device. What's Next We are digging deeper into leveraging the Citrix receiver for the iPhone to develop our own client-side applications to publish to users. Our existing software vendors are working on, or we are pushing them to work on, applications that could be directly available on the iPhone as well. We are working with XenDesktop as the next release of our thin client solution using Citrix. The Citrix receiver for the iPhone will allow users to use their Sonnenschein corporate desktop (XenDesktop) from the iPhone, Mac or PC. Finally, this is also the first device that blends the personal computing experience with corporate. Following the logic with the IRU procurement policy, there is the potential to allow a user to purchase the type of computer they like best and leverage our XenDesktop solution while in the office. But that's a topic for another article. By the way, I am writing the closing to this article in Word 2007 published through the Citrix App receiver on my iPhone while I ride the train. I wouldn't want to author an entire document on the device, but having the full fidelity of Word 2007 to proofread the document while on the train sure is nice. Maybe I will watch a movie next. ILTA christopher lewis is the Manager of software services for sonnenschein nath & Rosenthal llP. he manages the citrix environment, packaged software deployment and mobility solutions. Prior to sonnenschein, chris spent 10 years in it consulting with accenture and avanade delivering and managing large custom software and infrastructure deployment projects. he can be reached at clewis@sonnenschein.com. Four Ways to destroy an iPhone Forces of nature are out to get your iPhone. Never fear, there are ways to avoid ruining your precious baby. Water Water will kill your iPhone. Avoid it. If your iPhone is submerged in water, Apple technicians will see a red line on the base of the phone where the charger attaches. This will indicate to them that all of your warranties are void. Keep your phone away from the swimming pool and washing machine. Electricity The 12-volt electrical system in your car could send a power surge to your iPhone. The good news is that the iPhone dock connector acts as a protective layer to the main board, so a small power surge will probably just fry the dock connector. You'll need an inexpensive dock connector replacement. A big power surge can make it to the main board. Use a brand- name charger, and try not to have your iPhone plugged in when starting or turning off your engine. Gravity They're slippery, those iPhones. Luckily, their screens can be replaced. Buy a case and a screen shield if you tend to be clumsy. Children It didn't "just stop working." They dropped the phone in the pool. Keep your eyes on your phone. ILTA