SHANE CALLAGHAN MCINNES COOPER
UC@MC: A Unified Communications Rollout
M 16 Exchange 2010
cInnes Cooper is a regional law firm, with more than 200 lawyers and almost 300 staff practicing in seven offices throughout Atlantic Canada. In 2009, we decided that
the concept of unified communications was a perfect strategic fit for our business.
WHAT IS UNIFIED COMMUNICATIONS? For McInnes Cooper (MC), unified communications (UC) includes methods of aggregating different
ILTA White Paper
forms of traditional business communication (e.g., telephone, voicemail, e-mail) as well as adding new communication tools (e.g., presence, instant messaging and video calling). All of these methods are available from a single, unified interface that allows us to easily move between the different media as necessary. Key features include:
• Unified messaging (voicemail to e-mail) • Instant messaging • Presence
