MARCH 2014
Issue 1 Volume 30
Peer to Peer Magazine is the quarterly
publication of the International Legal Technology
Association. Find out more at iltanet.org.
ILLUSTRATION BY THOMAS BOUCHER, ALL RIGHTS RESERVED
THE END OF IGNORANCE
LAWYERS USING TECHNOLOGY TO SERVE CLIENTS AND STAY PROFITABLE 34
THE LATERALS ARE COMING!
HOW ONE FIRM ADDRESSED THE CHALLENGES PRESENTED BY LATERAL ONBOARDING 28
OPPORTUNITIES IN CONSUMERIZATION | LEGAL PROJECT MANAGEMENT |
ENTERPRISE SOCIAL NETWORKS | ISO 27001 CERTIFICATION | LEGAL BILLING |
LESSONS LEARNED | NEW CLIENT SERVICE IN LEGAL | AND MORE
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MAGAZINE
Customer Service Is Job One!
