Helpdesk support - week days:
Helpdesk support - week nights:
On-Site Employees On Call/Pager Employees 10% 5% Third-Party 9% 5% Not Covered
1% 0%
0% 20% 40% 60% 80% 100% 2010 2008
80% 97% On-Site Employees 16% 22% Third-Party
12% 11%
Not Covered 6% 8% 0% 20% 40% 60% 80% 2010 2008
On Call/Pager Employees
66% 71%
Helpdesk support - weekend days:
Helpdesk support - weekend nights:
On Call/Pager Employees On-Site Employees
18% 18%
Third-Party
11% 12%
Not Covered
6% 6%
0% 20% 40% 60% 80% 2010 2008
65% 73%
On Call/Pager Employees On-Site Employees
15% 15%
Third-Party
11% 12%
Not Covered 7% 11% 0% 20% 40% 60% 80% 2010 2008
67% 71%
24
2010 IT Staffing Survey
www.iltanet.org
