ILTA’S 2010 IT STAFFING SURVEY Helpdesk support - holidays:
On Call/Pager Employees On-Site Employees 16% 22% Third-Party
12% 11%
Not Covered
10% 10%
0% 20% 40% 60% 80% 2010 2008
62% 68%
How does your firm compensate IT employees for after-hours coverage? (Check all that apply) 29%
On call, with no extra compensation - part of the job On call, paid based on actual time spent on call
Trips to the office paid based on actual time spent On call, paid based on fixed stipend (paid even if no calls) Trips to the office not compensated - part of the job On call, compensatory time
Trips to the office paid based on guaranteed minimum Not applicable - do not provide after-hours coverage Trips to the office paid on fixed stipend
5% 4%
1% 0%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 5% 13% 12% 10% 7% 9% 22% 20% 17%
2010 2008
21% 27% 41%
48%
www.iltanet.org
2010 IT Staffing Survey
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