The quarterly publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/230349
smart moves • Use of a confident and knowledgeable voice pattern • Acceptance of existing mutual understanding of the issues • Verification that staff has indeed heard, understood and accepted this information • Knowledge that information has already been passed along at least once • Communication delivered with support, concern and desire for a successful outcome • Understanding of what went well and what didn't • Use of skills to garner an understanding, acceptance and willingness to proceed • Identification of obstacles that may prevent success • Use of two-way communication to create actions that bring success while maintaining a clear focus on objective(s) and desired outcome Disciplinary Sometimes it is necessary to let someone know they have not met expectations or that specific behaviors can be tolerated no longer. Unless immediate corrective steps are displayed and observed, some type of change is imminent. Characteristics: • One-way communication, with only a yes or no response at the very end • This subject is not up for debate • State the problem as you understand it • This was the communicated outcome • These were the prior, agreed-upon steps to reach the goal • Here is how certain behaviors and performance indicators did not successfully attain the goal • Outline specific steps required to turn things around and remain on the project/team/task/assignment ... n you i See 2014 LEGAL MARKETING ASSOCIATION ANNUAL CONFERENCE APRIL 2-4, 2014 Hilton Orlando Bonnet Creek ORLANDO, FL The preeminent event for legal marketing and business development professionals Featuring Kickoff Speaker Kat Cole President Cinnabon, Inc. Named one of Fortune Magazine's "40 under 40" in 2013 • Threedaysofrigorousprofessionaldevelopment • Unparallelednetworkingwith1,200+attendees • Aninvaluableopportunitytosharebestpractices • Previewthelatesttechnologies,products andservices Early Bird deadline: February 14, 2014 www.LMAconference.com | 877.562.7172. Please reference 'ILTA' when registering. And unlike other professional association events, you do not have to be an LMA member to attend. ILTA has again partnered with LMA so that ILTA members can enjoy all the benefits and registration discounts that full LMA members receive – simply reference your ILTA membership when registering and receive the prevailing LMA member rate. • Determine whether the individual is willing to accept to these steps — yes or no (depending on severity, they might need a day or two to think about it) • If yes, move on; If no, changes will need to be made Help Others Succeed As managers, one of the biggest ways we contribute to failure in team building is using a corrective or even disciplinary tone the first time a team receives information. For the most part, people want to do well. They want to succeed. They want to know they are providing a valuable and positive contribution to the organization. As a manager, it is my responsibility to give my team the necessary tools to succeed. I need to provide timely and accurate information. I need to be generous with encouragement and praise. And, I must mentor them with help when needed. Using effective levels of communication not only helps me identify and develop top performers, it helps create an environment where messages are understood, regardless of the intent. William Dabay is a technology training coordinator engaged in world-class service, delivering application and desktop training and support for 350+ attorneys, management, paralegals and other staff in the Washington, D.C. office of a major international law firm. He holds certifications for Microsoft Office Specialist 2010 Master, Microsoft Office 2007 Master and Microsoft Office 2003 Master Instructor. Contact him at www.linkedin.com/in/wdabay. 26 Peer to Peer