publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/192213
CREATING A CULTURE OF EFFICIENCY XXXX WITH ENTERPRISE SEARCH accelerates lawyers' productivity. Deployed first in the Americas, it will soon be available globally. From the start of the project, DLA Piper sought to: •Enable users to find content faster, better and more efficiently. • rovide attorneys with the tools to find all the P right knowledge available in the firm, and to be able to reuse it consistently. • ut down the gap time between non-billable events. C •High Performance. Everybody wants a fast and accurate search platform. Consumer search technologies have raised expectations for search, with results now being displayed instantaneously using auto-fill typing. People in most law firms expect similar behavior when they perform internal searches. • igh Availability. Even the most robust H platforms can experience downtime. Architecting a search platform with an appropriate number of servers will ensure that search is online and available anytime. • reate a unified view of information. C • educe the number of information silos across R the firm. Through the integration of all of DLA Piper's data sources, such as West km, Thomson Elite, InterAction and others, BA Insight's Knowledge Integration Platform solution helped DLA Piper create a single platform to search across the firm's knowledge systems. UNDERSTANDING THE SEARCH PROJECT GOALS When implementing enterprise search, we wanted to improve knowledge-worker productivity and have a high technology adoption rate. Our goals included: •Intuitive User Experience. Developing an intuitive user interface requires analyzing how attorneys search for information as well as when and where they click to find information. This information is instrumental in building more useful user interfaces on top of SharePoint. • apid Configuration of Search Technologies R Integrated with SharePoint. Being able to customize the search experience and tailor it to the organization requires an investment in search throughout the enterprise. And with additional tools, searches can retrieve information from resources outside the firm. • ynamic Information Display. Building new D applications on top of enterprise search provides a richer, more useful experience. For example, we are creating a client matter page that retrieves current information from a multitude of sources and displays it in different ways depending on data values. This dynamic matter dashboard will help attorneys find meaningful, actionable matter information quickly. A RICHER SEARCH EXPERIENCE FOR DLA PIPER DLA Piper's unified search center has transformed legal enterprise search into a unique experience by displaying information in a format people are used to. The new system enables a richer search experience by bringing in metadata, snippets of information and even the details of case citations. This information is available to attorneys directly on the results page and provides links back to Thomson West. Attorneys can read the full citation reviews and retrieve the content they are looking for without having to navigate away from the results page. Users can drill down through the data by industry type, and all documents are auto-tagged and linked to other systems based on client matter numbers. In a sense, this creates a data warehouse within the search index as opposed to joining data from a traditional data warehouse. Multiple content sources