ILTA White Papers

Infrastructure Technologies 2010

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phone systems. The benefits of hosted PBX services are typically more compelling for small firms (20 or fewer attorneys) who need sophisticated services but can’t afford the administrative and IT overhead of traditional PBX offerings. Such services would include automated attendants, call routing, voicemail-to-e- mail transcriptions and a choice of local numbers from different cities. Additional hosted voicemail advantages usually include benefits such as: • Toll-free numbers • Multiple extensions • Conference calling • Professional greetings • Call recording • Voicemail-to-text functionality • “Find me/follow me” functionality • Web-sharing These services help small firms and law practices save time, stay organized and deliver superior and sustained customer service. DOLLAR VALUE OR “PEOPLE VALUE” Cloud communications can be a highly effective tool for combating the unpredictability of the legal industry’s fluctuating infrastructure costs. But the industry’s instinct for caution is well-founded. When weighing the pros and cons of adopting a hosted solution, be sure to address both the quantitative benefit to your firm’s bottom line, and the broader benefits to your firm’s employees and clients. The right solution will accommodate both. ILTA Congratulations Peer to Peer! Winner of GCA’s 2010 Award Excellence in Association Communications Print Magazines Category 30 Infrastructure Technologies ILTA White Paper

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