P2P

P E E R T O P E E R M A G A Z I N E · S U M M E R 2 0 2 5 37 are already using. Vendors should take note of this finding. The thirst for AI is precluded by familiarity and eventual mastery of automation capabilities. Specifically, there is a growing interest in intuitive automation, which is technology that understands a law firm's workflows, adapts to the specific roles within them, and enhances human performance without requiring a technological background. INTEGRATION AND CONNECTIVITY Expectations of what our daily technology should deliver—remember the whole "consumerization of IT" trend —directly influence legal professionals and what they demand from legal technology. According to the report findings, disconnected systems are impeding adoption and the overall user experience, not to mention adding costs and suppressing overall productivity. On a related note, when asked how many tools their firm currently uses to manage a client's matter, law firm professionals report using an average of 6.6 different tools, with 10% leveraging more than 10 tech solutions at any given time. Connectivity challenges as well as the desire for higher user adoption, and the ability to integrate more data sources, has resulted in a push for comprehensive practice management platforms – interconnected systems that offer users a one-stop destination to work on all of their front office as well as administrative and accounting needs, that integrate with their most used business tools. Improved efficiency (47%), data accuracy (42%), and overall enhanced work quality (41%) include notable platform benefits.

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