P2P

41 I L T A N E T . O R G I t starts with core SPARK design principles and then provides an overview of the five-step SPARK approach to building engagement. While this article focuses on using the SPARK approach for technology training, the underlying principles of flipping the training can be applied more broadly to onboarding and training. SPARK is agnostic in terms of practice area, type of technology, or user function. It could be deployed to develop training for attorneys and business professionals alike. SPARK could be used to design training for older-generation technology such as knowledge management platforms, document management systems, and virtual data rooms. It could equally be applied to training on emerging technologies, such as general- purpose generative AI platforms and more targeted AI assistants for drafting briefs, contracts, and communications. SPARK is intended as a starting point and not a blueprint. Training must be tailored for each organization and its particular user needs, business requirements, and technology specifications. This article aims to re-envision technology training to empower users as co-creators, learners, and teachers. FEATURES SPARK Design Principles Approach Training as an Ongoing Experiment. Try new learning techniques and adopt a continuous learning mindset. Ideate with content creators and learning and professional development colleagues, seek participant feedback, and continue iterating with each new cohort. 1 As law firms and legal departments begin investing in more sophisticated legal technology tools, successfully engaging users will be critical to driving ROI. This article introduces SPARK, a framework for engaging users at the outset in developing technology training. Put the User at the Center. Stay focused on user needs and experience. Users should be actively involved in the design and delivery of the training. Make it interactive to keep users engaged and reinforce learning. 2 Keep It Real. Give users opportunities to practice using technology in real-life situations, where they can work individually and in teams and ask questions. This will help them embrace the tools as an integral part of their workflow and simultaneously build core skills like collaboration and problem-solving. 3

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