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100 P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | W I N T E R 2 0 2 1 Printing From Home Here's another huge jump in 2021 over 2020. The question asked was "What steps has your firm taken to facilitate printing at home". Again, the 2020 survey was early in the year and technicians were focused on getting people settled at home. This year, when it turned out this lock down was really going to last, they were tweaking those settings and helping people print directly from Citrix. Also of note here is the firm size breakdown. The percentage of firms providing printers is similar across all firm sizes. Assistance with printer configuration is done by half of small firms and by 2/3 of mid and large size firms. Offering security guidance increases from 7% for small firms to 53% for the large firms. What steps has your firm taken to facilitate printing at home? (select all that apply) 2% 3% 35% 32% 33% 35% 4% 5% 11% 21% 30% 40% 41% 62% 0% 25% 50% 75% Other Provi ded sh redd ers No ne/No t appl icabl e Offered security guidan ce Provi ded p aper an d to ner cartrid ges (o r reimbu rsed these expenses) Provi ded p ri nters (or rei mbursed th ese expenses) Assistance with con figuration 2021 2020 2% 3% 35% 32% 33% 35% 4% 5% 11% 21% 30% 40% 41% 62% 0% 25% 50% 75% Other Provi ded sh redd ers No ne/No t appl icabl e Offered security guidan ce Provi ded p aper an d to ner cartrid ges (o r reimbu rsed these expenses) Provi ded p ri nters (or rei mbursed th ese expenses) Assistance with con figuration 2021 2020 M E M B E R R E S O U R C E S

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