Digital White Papers

I L T A W H I T E P A P E R | K N O W L E D G E M A N A G E M E N T & M A R K E T I N G T E C H N O L O G Y 7 2 0 2 0 K N O W L E D G E M A N A G E M E N T S U R V E Y R E S U L T S To whom does KM report? What roles or functions are part of or report to KM? (select all that apply) Does your organization have a formal, articulated KM strategy, plan, or vision? ILTA Knowledge Management Survey 2020 7 / 64 0.00% 0 9.09% 1 9.09% 1 54.55% 6 0.00% 0 0.00% 0 0.00% 0 0.00% 0 27.27% 3 Q7 To whom does KM report? Answered: 11 Skipped: 7 TOTAL 11 Human Resources Information Technology Chief Innovation... Chief Officers and Other Fi... Library Marketing or Business... Records Management Single or Multiple... Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Human Resources Information Technology Chief Innovation Officer or Research and Development Chief Officers and Other Firm Management Library Marketing or Business Development Records Management Single or Multiple Practice Groups Other (please specify) Chief Innovation Officer or Research and Development Chief Officers and Other Firm Management Marketing or Business Development Single or Multiple Practice Groups ILTA Knowledge Management Survey 2020 8 / 64 Q8 What roles or functions are part of or report to KM? (select all that apply) Answered: 11 Skipped: 7 Business and Competitive... Communications Conflicts Data Analytics Document or Data Managem... Document Automation Finance Information Technology Innovation/Rese arch and... Intranet and Portal... KM Lawyers/Atto... Legal Project Management Library Litigation Support Machine Learning Marketing and Business... Pricing Professional Development ... ILTA Knowledge Management Survey 2020 Records Management Research Risk Management None Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Business and Competitive Intelligence Document or Data Management Innovation/Research and Development Intranet and Portal Management KM Lawyers/Attorneys Marketing and Business Development Professional Development and Training ILTA Knowledge Management Survey 2020 11 / 64 40.00% 4 30.00% 3 30.00% 3 Q9 Does your organization have a formal, articulated KM strategy, plan, or vision? Answered: 10 Skipped: 8 TOTAL 10 Yes No In development 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Yes No In development If your organization has a KM mission or vision statement, how frequently is or has it been revised? ILTA Knowledge Management Survey 2020 9.09% 1 0.00% 0 27.27% 3 27.27% 3 36.36% 4 0.00% 0 Q10 If your organization has a KM mission or vision statement, how frequently is or has it been revised? Answered: 11 Skipped: 7 TOTAL 11 Never Annually At regular intervals (e... Following firm management o... Not applicable Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Never Annually At regular intervals (e.g. every two to five years) Following firm management or business strategy changes Not applicable Other (please specify) At regular intervals (e.g. every two to five years) Following firm management or business strategy changes

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