Digital White Papers

I L T A W H I T E P A P E R | K N O W L E D G E M A N A G E M E N T & M A R K E T I N G T E C H N O L O G Y 12 2 0 2 0 K N O W L E D G E M A N A G E M E N T S U R V E Y R E S U L T S If your organization uses a system that prepares and tracks the status of fee estimates and matter prices, do you make the information available to clients? To what extent do your organization's lawyers use each of the following for internal initiatives, practice area updates, and other internal communications? Which collaboration technologies does your organization use? (select all that apply) ILTA Knowledge Management Survey 2020 40 / 64 28.57% 2 71.43% 5 Q25 If your organization uses a system that prepares and tracks the status of fee estimates and matter prices, do you make the information available to clients? Answered: 7 Skipped: 11 TOTAL 7 Yes No 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Yes No Does your organization use full-time Project or Practice Managers that help lawyers manage legal matters? ILTA Knowledge Management Survey 2020 62.50% 5 37.50% 3 Q26 Does your organization use full-time Project or Practice Managers that help lawyers manage legal matters? Answered: 8 Skipped: 10 TOTAL 8 Yes No 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Yes No ILTA Knowledge Management Survey 2020 Extensively Never collaboratio... Social Networking... 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% EXTENSIVELY (NO (NO (NO NEVER TOTAL WEIGHTED ILTA Knowledge Management Survey 2020 42 / 64 Q27 To what extent do your organization's lawyers use each of the following for internal initiatives, practice area updates, and other internal communications? Answered: 9 Skipped: 9 Blogs Wikis Discussion Forums Team or other Team or other collaboration sites (other than the organizations' intranet) Social Networking tools (similar to Facebook, LinkedIn, Slack, Hipchat) 43 / 64 14.29% 1 71.43% 5 0.00% 0 0.00% 0 14.29% 1 7 2.29 0.00% 0 37.50% 3 25.00% 2 0.00% 0 37.50% 3 8 3.38 0.00% 0 33.33% 2 16.67% 1 16.67% 1 33.33% 2 6 3.50 12.50% 1 50.00% 4 0.00% 0 25.00% 2 12.50% 1 8 2.75 28.57% 2 28.57% 2 0.00% 0 14.29% 1 28.57% 2 7 2.86 Extensively Never Social Networking... 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% EXTENSIVELY (NO LABEL) (NO LABEL) (NO LABEL) NEVER TOTAL WEIGHTED AVERAGE Blogs Wikis Discussion Forums Team or other collaboration sites (other than the organizations' intranet) Social Networking tools (similar to Facebook, LinkedIn, Slack, Hipchat) ILTA Knowledge Management Survey 2020 44 / 64 Q28 Which collaboration technologies does your organization use? (select all that apply) Answered: 9 Skipped: 9 Chatter (Salesforce) HighQ Jabber Microsoft Teams Pulse (Neudesic) Sharepoint Skype Slack ThreadKM Yammer Zoom Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Which collaboration technologies does your organization use? (select all that apply) ILTA Knowledge Management Survey 2020 71.43% 5 Q29 If your organization uses wikis and blogs internally, for what purposes are they used? (select all that apply) Answered: 7 Skipped: 11 Aggregating legal knowle... Client Matters Conducting Practice Gro... Drafting commentaries... Drafting Model Documents Firm updates, client wins ... Sharing resources am... Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Aggregating legal knowledge and resources on a topic Aggregating legal knowledge and resources on a topic Conducting Practice Group or other meetings Draing commentaries, practice advisories, or legal updates Firm updates, client wins or general internal firm news Sharing resources among committee members

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