Digital White Papers

I L T A W H I T E P A P E R | K N O W L E D G E M A N A G E M E N T & M A R K E T I N G T E C H N O L O G Y 13 2 0 2 0 K N O W L E D G E M A N A G E M E N T S U R V E Y R E S U L T S What client-facing KM initiatives has your organization developed? (select all that apply) Do you routinely track metrics? Does your organization budget an amount of time, funds, people or other resources for innovation and research and development? ILTA Knowledge Management Survey 2020 47 / 64 Q30 What client-facing KM initiatives has your organization developed? (select all that apply) Answered: 9 Skipped: 9 Advising clients on... Client access to content... Client access to... Client access to your... Client direct access to... Designing custom... Extensive use of... Partnering with clients... Supporting or demonstratin... Supporting or training... None Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Advising clients on developing their own precedents or KM systems Client access to content through a secure site or restricted search tool Client access to practice-specific legal resources through a paid subscription Client access to your organization's professional development content Client direct access to financial information on their matters through a secure extranet or other tool Designing custom applications to address a specific client's need Extensive use of full-featured matter extranets Partnering with clients on innovation or research and development Supporting or demonstrating technology or KM tools for clients Supporting or training clients on legal project management If you work in a corporate law department, to what audience do you primarily direct your KM initiatives? ILTA Knowledge Management Survey 2020 66.67% 2 33.33% 1 0.00% 0 Q31 If you work in a corporate law department, to what audience do you primarily direct your KM initiatives? Answered: 3 Skipped: 15 Legal Department only Legal Department a... Legal Department,... 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Legal Department only Legal Department and Business Legal Department, Business, and Customers Legal Department only Legal Department and Business Legal Department, Business, and Customers ILTA Knowledge Management Survey 2020 50 / 64 66.67% 6 22.22% 2 11.11% 1 Q32 Do you routinely track metrics? Answered: 9 Skipped: 9 TOTAL 9 Yes, we track usage number... Yes, but only in the form ... No 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Yes, we track usage numbers and other numeric metrics Yes, but only in the form of feedback and anecdotal evidence No Yes, we track usage numbers and other numeric metrics Yes, but only in the form of feedback and anecdotal evidence Does your organization ask you to report on metrics or return on investment (ROI) periodically? ILTA Knowledge Management Survey 2020 51 / 64 44.44% 4 55.56% 5 0.00% 0 Q33 Does your organization ask you to report on metrics or return on investment (ROI) periodically? Answered: 9 Skipped: 9 TOTAL 9 Yes, we provide usag... Yes, we provide a... No 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Yes, we provide usage reports, cost savings, efficiency gains and similar Yes, we provide a narrative report on progress and successes No Yes, we provide usage reports, cost savings, efficiency gains and similar Yes, we provide a narrative report on progress and successes What role does KM play in your organization's innovation strategy? ILTA Knowledge Management Survey 2020 12.50% 1 50.00% 4 Q35 What role does KM play in your organization's innovation strategy? Answered: 8 Skipped: 10 KM formally leads... KM formally co-leads or... KM plays an informal or... KM plays no role Organization has no... 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES KM formally leads innovation at our organization KM formally co-leads or plays a major role at our organization KM formally leads innovation at our organization KM formally co-leads or plays a major role at our organization KM plays an informal or small role in innovation Organization has no innovation strategy or formal initiative ILTA Knowledge Management Survey 2020 54 / 64 25.00% 2 50.00% 4 12.50% 1 12.50% 1 Q36 Does your organization budget an amount of time, funds, people or other resources for innovation and research and development? Answered: 8 Skipped: 10 TOTAL 8 Yes, a substantial... Yes, a moderate amount Yes, but only a minimal... No 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Yes, a substantial amount Yes, a moderate amount Yes, but only a minimal amount No Yes, a substantial amount Yes, but only a minimal amount

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