Digital White Papers

I L T A W H I T E P A P E R | K N O W L E D G E M A N A G E M E N T & M A R K E T I N G T E C H N O L O G Y 11 2 0 2 0 K N O W L E D G E M A N A G E M E N T S U R V E Y R E S U L T S What systems, processes, and resources does your organization use and what role does KM play concerning each? ILTA Knowledge Management Survey 2020 33 / 64 Practice and Industry... Pricing Tools Project Management... Records Management... Transaction Database/Tra... Workflow or process... ILTA Knowledge Management Survey 2020 Use/KM fully responsible Use/KM not responsible Use/KM shares responsibility Do not use it 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ILTA Knowledge Management Survey 2020 34 / 64 Use/KM fully responsible Use/KM not responsible Use/KM shares responsibility Do not use it 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 32 / 64 Models and Precedents... New Business Intake System ILTA Knowledge Management Survey 2020 32 / 64 Matter pages on intranet Matter-centric DMS Models and Precedents... Models and Precedents... New Business Intake System 31 / 64 Legal Research and Opinions... Litigation Database/Tra... Logic engines/mach... Logic engines/machine learning-based soware Models and Precedents Database -internal Models and Precedents Database –subscription-based/ external Practice and Industry Intranet pages Project Management Tools Records Management System Transaction Database/ Tracking System ILTA Knowledge Management Survey 2020 33 / 64 Practice and Industry... Pricing Tools Project Management... Records Management... Transaction Database/Tra... Workflow or process... ILTA Knowledge Management Survey 2020 Use/KM fully responsible Use/KM not responsible Use/KM shares responsibility Do not use it 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Workflow or process automation Identify any methods and systems your organization uses to help provide fee estimates. (select all that apply) ILTA Knowledge Management Survey 2020 37 / 64 Q23 Identify any methods and systems your organization uses to help provide fee estimates. (select all that apply) Answered: 8 Skipped: 10 Alerts to lawyers when... Budgeting System... Budget templates by... Budgeting tool – custom built Budgeting tool – third party Consultation services to... Machine Learning Tools Matter Experience... Matter Financial... Process Maps/Matter... Professional Development ... Workflow or Process... Other (please specify) 0 % 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Alerts to lawyers when costs reach thresholds of estimate or AFA Budgeting System (third-party or custom-built) that tracks and reports actual costs against quoted fee Budget templates by matter type Consultation services to help lawyers prepare fee estimates or manage matters Matter Experience System (data mining for historical fee information) Matter Financial Dashboards (in real-time) Process Maps/Matter Planning Templates (by matter type) Professional Development on fee estimates, pricing, or matter management Workflow or Process Automation Is someone in your organization dedicated to supporting lawyers preparing and evaluating fee estimates? ILTA Knowledge Management Survey 2020 100.00% 8 0.00% 0 Q24 Is someone in your organization dedicated to supporting lawyers preparing and evaluating fee estimates? Answered: 8 Skipped: 10 TOTAL 8 Yes No 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Yes No

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