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29 I L T A N E T . O R G customisable, and our staged versioning approach facilitates point-of-release updates, meaning our members can take the onboarding of new updates at their own pace in line with their knowledge strategies and priorities. Respond: Our User Community then meets later in the year to react and respond to the changes made and to begin the cycle again – reviewing added updates, assessing the roadmap and suggesting functionality which pairs with additions to the application. With this, we have ensured that our development is continuously driven, reviewed and approved by those who utilise it every day. End-User Engagement It is often reported that a lack of early involvement from end users is a common reason KM projects fail - and it's easy to see why this is the case. Without engaging end users in the design and development process, there is not only a lack of 'buy-in' from those involved, but in addition to this, the strategy, procedures and tools produced are built on assumptions, not on real business needs. Without tailoring solutions around - and with - those who are needed to make the project effective, KM projects are often abandoned with time, budgets and strategies wasted. Working in the Legal Technology industry for twenty-two years, I had become familiar with this pattern of events and so I knew that with a product which demanded end-user collaboration to breed success, I needed to encourage all those involved to actively connect with it and seize it's potential to bring about change. To help firms manage their knowledge effectively and efficiently, it was essential that Tiger Eye's Development Team were involved in the User Community process right from the start, bringing developers, end-users and their challenges together. This focus is just as essential today as our User Community's needs change and develop and our Development Team are always on hand at Blueprint User Community meetings to bring functionality to life and help our users to understand the technology behind the system. Our Blueprint users understand what makes their end users unique, what drives them in their everyday work and the blockers and risks restricting their fee-earners' true potential, truly empathising with those within their business and through emotional intelligence. They enable our Development Team and Tiger Eye as a whole to frame Blueprint and its future around real people and their day-to-day lives. Piecing together details and instances from Knowledge teams across the globe, our Community helps us to imagine solutions to problems and to make them a success in reality – not just on paper. Design Thinking Design Thinking may seem like a new trend as it has recently risen in popularity, featuring in many Legal Technology conferences as the topic of workshops or 5 "Our Development Team are always on hand at meetings to bring functionality to life."

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