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30 P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | S U M M E R 2 0 2 0 brainstorming sessions. It seems that finally the industry is waking up to the benefits of bringing together end-users and vendors at the 'crossroads' of community engagement and technology. However, Knowledge teams have been using Design Thinking for years, using their law firm experience, current awareness and research to design knowledge strategies and processes that work cohesively with workflows. Yet, before now, firms have had to bring designers in-house to craft tools around bespoke needs and business cases, with vendors resistant to the idea of building one off solutions with clients. But with in-house design, it can be easy for a firm to become so introspective that they struggle to approach challenges from different angles and use-cases, which can stunt innovation. This is because what one-off sessions and in-house development teams lack is the many levels of empathy that take place in programmes such as our Blueprint User Community. 'Empathise' is the first step of the Design Thinking process, but when we focus too much on our own businesses, we forget that empathy for others within our industry enables innovation to thrive. We're fortunate to be able to learn about the new challenges Knowledge Management teams across the world are facing through our Blueprint User Community, yet more than this we are able to benefit from their connections with each other, harnessing the practical innovation this emotional intelligence inspires. With our User Community at the centre of Blueprint's development journey, we're able to explore input and suggestions alongside a group of individuals who work in the same field as each other, but with different budgets, different teams, different cultures, different outlooks and different business goals, who all share understanding and passion in common. Empathising not only with the needs of their respective firms, they empathise with each other to deconstruct complex ideas around culture and perceptions towards collaboration, translating frustrations into components for Blueprint, their shared knowledge solution. Conclusion More than just Knowledge Workers, our Blueprint User Community members are designers, developers, and storytellers. Sharing their unique knowledge stories, they challenge us and inspire ideas, solutions and opportunities for positive change. Putting users of the Blueprint system at the forefront of the development process, we ensure that the process of innovation isn't siloed to the innovation department. Tiger Eye's Blueprint User Community members represent not just the Knowledge and Innovation functions, but every single user that interacts with their firm's knowledge strategy, and our meetings give voice to every department that Knowledge Management impacts, empowering them to take ownership of the solutions that support them – and inspire them. ILTA F E A T U R E S Dave Wilson has vast experience within the legal technology industry, spending most of his career focussing on data management. In 2005, Dave worked to forge partnerships with key industry players (including iManage, DocsCorp, and more) to build Tiger Eye – an organisation that is dedicated to helping a range of businesses to enhance the way they produce, manage and store work products. Dave and his team then went on to work with lawyers to design Blueprint: Tiger Eye's Knowledge Management solution. As part of the solution's continuous design and Tiger Eye's passion for collaboration, the Blueprint User Community was formally launched in 2019 to enable Blueprint user firms to share KM experiences and participate in the formulation of Blueprint's roadmap.

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