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28 P E E R T O P E E R : I L T A ' S Q U A R T E R L Y M A G A Z I N E | S U M M E R 2 0 2 0 The Blueprint User Community With such a forward-thinking practice as Knowledge Management, we at Tiger Eye benefit from community engagement to ensure that Blueprint continues to meet the ever-changing needs of its users. In 2019, we formally launched Tiger Eye's Blueprint User Community: our community engagement group focused on driving the future of our KM solution. Welcoming all our clients who use the Blueprint system, we first brought together the User Community in April 2019, where we met at the London-based offices of Blueprint client firm Berrymans Lace Mawer (BLM). We were blown away by the way our users took ownership of the platform and passionately steered its future. Initial suggestions included streamlining the UX of comments section, adding further user reports, enhancing user tagging and more, all to make collaboration between teams, departments and offices easier. In a press statement released after the event, Fiona Parkinson (Head of Knowledge Management at BLM) noted "we want to ensure that we can identify those who share their tried and tested knowhow, so in the future we can recognise them for their collaborative efforts. With the help of Blueprint and its high-level reporting on user engagement, we believe we're on our way to achieving that aim. We eagerly await the next meeting of the Blueprint User Community." Since then, the Blueprint User Community has grown from strength to strength, with a number of other organisations onboard and more looking to implement the solution in the near future. We continue to meet twice a year to analyse Blueprint, take deep-dives into updates, and most importantly design the product's future – not just for those within the community as it stands, but for firms who will adopt Blueprint hereafter. With this, our Blueprint User Community are helping to evolve the product they use every day, engaging with the technology that underpins their collaborative success. Our Continuous Delivery Model Using the continuous improvement model, we formulated an iterative five-step 'C.L.E.A.R' development cycle which enables us to deliver our Blueprint User Community's vision. Classify: Inviting every member firm to take part, we encourage our users to identify and classify any opportunity for improvement within the system, which we collate alongside our own ideas. Listen: Then, quite simply, we listen to everyone's suggestions. All User Community members and the Tiger Eye team 'pitch' their own update suggestions to each other during our meetings, which gives everyone a better opportunity to share their use case and how the update would benefit them. Engage: With all suggested updates available to review, our users then engage with the ideas put forward and select those which are of the highest priority for their teams. Using data from their own knowledge strategies to analyse other members' suggestions, our community work to determine the updates which make the most impact for them – and for Blueprint User Community members to come – and 'vote' for these updates accordingly. Act: With updates categorised and ranked, our development team here at Tiger Eye then build and implement changes to the system using the direct, actionable feedback gleaned from our users' action plan. Our roadmap strategy is agile and 1 2 3 4 F E A T U R E S

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