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WWW.ILTANET.ORG | ILTA WHITE PAPER
KNOWLEDGE MANAGEMENT
2018 ILTA Knowledge Management Survey Results
25%
21%
Yes, we track usage numbers and other numeric metrics
Yes, but only in the form of feedback and anecdotal evidence
No
55%
55%
24%
Yes, we provide usage reports, cost savings, efficiency gains and similar
Yes, we provide a narrative report on progress and successes
No
KM formally leads innovation at our organization
10%
KM formally co-leads or plays a major role at our organization
41%
KM plays an informal or small role in innovation
26%
KM plays no role
10%
Organization has no innovation strategy or formal initiative
13%
Yes, a substantial amount
15%
Yes, a moderate amount
24%
Yes, but only a minimal amount
34%
No
27%
What role does KM play in your organization's innovation strategy?
Does your organization budget an amount of time, funds, people or other resources for innovation
and research and development?
21%
Do you routinely track metrics?
Does your organization ask you to report on metrics
or return on investment (ROI) periodically?
