KNOWLEDGE MANAGEMENT
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WWW.ILTANET.ORG | ILTA WHITE PAPER
2018 ILTA Knowledge Management Survey Results
What were your organization's top three broad areas of focus for KM in 2018?
Piloting new technology
New portal (implementing or upgrading)
Promoting existing KM resources to increase ROI
Document Assembly
Document Management System (installing, upgrading, or implementing matter-centricity)
Enterprise Search
Innovation
Precedent development (drafting models, implementing WestLaw KM, or designing or enhancing a precedent system)
Data Analytics
Developing a formal KM strategy
Matter tracking (collecting information and reporting on matters)
Client access to content
Machine Learning
Litigation Support (e-discovery, case management, and similar)
Supporting Business Development (drafting legal updates for clients, preparing pitch materials, or tracking internal expertise or matters)
Internal Collaboration
Matter or Client page or dashboard development for internal use
Supporting Matter Management generally (with checklists, project planning, tracking, reporting, and similar)
Email Management
Expert Systems
Supporting Pricing Initiatives
Other
30%
12%
12%
18%
18%
23%
23%
7%
19%
19%
19%
5%
5%
5%
8%
8%
8%
11%
11%
16%
29%
26%
