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WWW.ILTANET.ORG | ILTA WHITE PAPER
KNOWLEDGE MANAGEMENT
2018 ILTA Knowledge Management Survey Results
Always
3%
Very Often
8%
Sometimes
13%
Rarely
33%
Never
43%
Always
11%
Very Often
17%
Sometimes
17%
Rarely
32%
Never
23%
Legal Department
Only
32%
Legal Department
and Business
32%
Legal
Department,
Business, and
Customers
37%
How frequently do your organization's pitch
materials to clients include specific information (of
more than a few generic sentences) about KM tools and
resources?
How frequently is someone from KM asked to
participate in pitches to your organization's clients?
If you work in a corporate law department, to what
audience do you primarily direct your KM initiatives?
