Digital White Papers

KM and ECM

publication of the International Legal Technology Association

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Page 36 of 56

ILTA WHITE PAPER: JULY 2015 WWW.ILTANET.ORG 37 Firms do not realize how underutilized some of their key people and intellectual capital are under this model. Law firms that want to innovate need to tear apart this structure. Truly innovative firms will stop situating KM as a cost center and move it to the central core of the client experience. About the Author Kathleen Hogan practices as Senior Counsel and Director of Knowledge Management in the Legal, Corporate & Compliance Group at BMO Financial, one of the big six Canadian banks and one of the top 10 largest banks in North America. Kathleen's practice focuses on professional development, drafting legal and plain language, secondment programs, reporting, and library resources. Her interests include social media strategy and a range of women's' issues. She can be contacted on LinkedIn and on Twitter @jkhogan. I am puzzled by law firms using knowledge management teams and other non-billing professionals to support only their own lawyers. KM As the Client Relationship Team of the Future

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