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KM and ECM

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ILTA WHITE PAPER: JULY 2015 WWW.ILTANET.ORG 27 You would think law firms would be all over this. And yet, most of us are racing to copy what someone else has just done instead of inventing something new. IS LPM INNOVATIVE? Last April, I attended a seminar at the Carlson School of Management on "Creating a Culture of Innovation." Presenter Mary Benner spoke about four types of innovation: 1. Incremental 2. Radical 3. Current customer set 4. New customer sets The Choice to Innovate Is Yours In this highly competitive legal market, doing things your competition is not can set you apart and win you business. About the Author Milena Higgins is the Director of Litigation Knowledge Management at Fish & Richardson PC. A PhD scientist who entered knowledge management by way of patent law, Milena enjoys combining her experience in patent litigation and technology management to provide better value for clients. In her current role, she provides strategic oversight and support in driving business process improvements and captures and disseminates relevant knowledge, information and metrics to increase attorney and staff productivity. She can be contacted at higgins@fr.com.

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