publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/1242249
I L T A W H I T E P A P E R | T E C H S O L U T I O N S 14 employee workflows. Efficiencies could be quickly realized by teaching an assistant how to connect video calls for a partner, thus saving on travel time. While many firms tend to rely on a single individual to start and troubleshoot firm meetings, all VC systems should have a team or group of users specifically trained in the technolo. This group then becomes a technolo ambassador, helping train other users while showing the benefits of using the technolo. While inexpensive to implement and maintain, basic systems with their many points of failure, will require constant employee training. Hybrid and customized VC systems, on the other hand, use a single device (tablet or appliance) to toggle the VC system's tools and manage how calls are connected and displayed. Surprises are eliminated, or greatly reduced, in these systems because there is consistency in how they are controlled. The consistency in operation and the accompanying call quality create a level of confidence in the system, thus assisting with user adoption. Therefore, when selecting a VC solution, make a realistic assessment of your firm's culture and level of commitment to training and technolo ambassadorship. Conclusion Designing and implementing a video conferencing system for a multi-office firm is challenging, but well-worth the investment. Before delving into many of the flashy technologies and vendors available, remember to take a step back and make an honest assessment of your current environment. Remember the importance of starting with simple goals for the VC system, and then linking all subsequent decisions to reaching that goal. Understanding a firm's VC requirements will assist in navigating through the considerable options that become available each day. ILTA Eric Dávila is the IT Coordinator at a boutique litigation and appellate firm in Washington, D.C., where he oversees the management, strategy and execution of all technology operations. He holds an MBA from The Johns Hopkins University Carey School of Business and a Computer Engineering degree from Georgia Tech.