LITIGATION AND PRACTICE SUPPORT
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ILTA's 2017 Litigation and Practice Support Technology Survey Results
To what extent is your department using a managed services provider for litigation/practice support services within your organization?
By Survey Year
0% 5% 10% 15% 20% 25% 30% 35% 40%
All services are provided by a managed services provider
I don't know
Only infrastructure or software is provided by a managed services
provider
Some services are provided by a managed services provider
We do not use a managed services provider
We outsource individual projects/transactions
Q30N
To what extent is your department using a managed services provider for
litigation/practice support services within your organization? BY Survey Year
YEAR 2016 YEAR 2017
2016 2017
Count % Count %
All services are provided by a managed services provider 3 1.5% 2 2.0%
I don't know 14 7.0% 3 3.0%
Only infrastructure or soware is provided by a managed
services provider
14 7.0% 15 15.2%
Some services are provided by a managed services provider 36 18.0% 22 22.2%
We do not use a managed services provider 70 35.0% 32 32.3%
We outsource individual projects/transactions 63 31.5% 25 25.3%
Total 200 100.0% 99 100.0%
