LITIGATION AND PRACTICE SUPPORT
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» The vendor will make consolidation worth your while financially with progressive
discounts, price lock-ins to protect you in the event you grow and other incentives.
» The vendor is willing to pony up senior account management resources with sufficient
knowledge and clout to understand all the technical aspects of your consolidation
arrangement and to advocate appropriately for you within the vendor's organization.
A Big Return
The answers to the questions posed will help you determine if vendor consolidation is right
for you. Vendor consolidation is about trust –– on both sides. When a vendor is pitching
consolidation to you, it means the vendor is willing to assume the risk of concentrating more
revenue in your organization. When you consolidate, you are trusting the vendor with more
of your money, and, most important, more of your credibility with your lawyers.
When you look at consolidation, focus on vendors you can trust, and then be
transparent with them. You may find you get lots in return. ILTA
JOY HEATH-RUSH
Joy Heath-Rush is responsible for everything that touches Litéra's
law firm clients. She joined Litéra in 2014 after spending 28
years in a variety of IT and management roles at the prestigious
international law firm Sidley Austin LLP. With more than 30 years
of experience supporting lawyers, Joy is passionate about applying
technology to the business problems of law firms. In addition to her
law firm and vendor roles, Joy has a long history of volunteering in
the legal technology community, having served as board member
and president of three different legal technology peer groups,
including ILTA. Contact her at jheathrush@litera.com.
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