Digital White Papers

LPS 17

publication of the International Legal Technology Association

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LITIGATION AND PRACTICE SUPPORT 53 WWW.ILTANET.ORG | ILTA WHITE PAPER Most vendors would love for you to consolidate with them. Cross-selling is the best work vendors can get: lowest overhead, most profit. But what is in it for you as the law firm? Before consolidating products/services with a vendor, there are questions to ask yourself and the potential vendors, and there are things you should look for during your consolidation search. Questions for You Ask yourself the following questions: Do I need "best-of-breed" for everything? For many years, law firms have expressed the desire for "best- of-breed" in products and services, but you need to ask yourself whether that is true at your firm. Since the economic crisis, you might find lawyers arguing for "best available at a reasonable cost." What does "best" mean to you and your environment? Maybe you can give up a few bells and whistles if security is great. You need to know where to draw the line. How many of my support calls are about product integration and associated conflicts? If you have not done an analysis on this recently, a vendor consolidation opportunity could be the impetus you need. What if you have add-ins stepping on each other or applications competing for resources on the server or desktop? Try to objectify this discussion by seeing what your helpdesk tickets tell you. by Joy Heath-Rush of Litéra Vendor Consolidation: What's in It for Me? Vendor Consolidation: What's in It for Me?

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