publication of the International Legal Technology Association
Issue link: https://epubs.iltanet.org/i/792924
44 WWW.ILTANET.ORG | ILTA WHITE PAPER LITIGATION AND PRACTICE SUPPORT When You Wish Upon a Vendor a web conference, which is not a good use of our time. We would like a quick, economical way to generate secure Citrix instances, so consultants can log in and work on documents behind our firewall. ยป Rick Clark: Someone should create an "app store" for ediscovery platform connectors, where projects are initiated at the local level behind the firewall and the app performs the secure processing once the connection takes place. This would include common information governance platforms, structured data, financial enterprise platforms and the Internet of Things. Did you see one of your wishes on this list? As we work closely with innovative service providers, we're sure to see some of these ideas come to fruition soon. ILTA GILLIAN GLASS Gillian Glass is the Director of Practice Support, Paralegals and Records at Farella Braun + Martel LLP and has been in her current role since 2000. Previously, she was the litigation support manager for the San Francisco City Attorney's Office. In her position at Farella, Gillian is responsible for electronic discovery, paralegal services and the management of physical and electronic records. Gillian received ILTA's Distinguished Peer Award for Records and Risk Management in 2011. Contact her at gglass@fbm.com. For vendors that grant wishes, here are five things to consider when creating a solution: Carefully consider the business problem to be solved. Map and refine your process, integrating the capabilities of the tool and keeping an open mind. Consider the user interface and experience. You want people to actually use it! If you do one through three and find you need to produce a 50-page quick reference guide, do not pass go, and do not collect $200. You are doing it wrong. Ensure you get from the firm a clear list of needs and an idea of how the business works. This will enable you to better meet their needs with the design/new technology you're providing. If you don't understand what the firm wants or needs, it will lead to inefficiencies and firms worse off than they were before. 1 2 3 4 5 5 Things Vendors Should Consider When Creating Solutions by Don Knight of PNC Bank and Tracey Gaughan of Delaware North